All passengers have a check in luggage allowance of 23 kilograms for one piece of luggage. Additional weight will incur a standard excess weight charge of $3.50 per kilogram up to a maximum of 32 kilograms for one piece of luggage.

Passengers travelling with an infant (aged 7 days to under 24 months) are allowed an additional 5 kilograms luggage allowance.

For mainland New Zealand flights, each additional piece of luggage up to 23 kilograms will incur a charge of $35 if pre-booked online and $55 if added at the airport check-in.

For Chatham Islands and Norfolk Island flights, each additional piece of luggage up to 23 kilograms will incur a charge of $70 if pre-booked online and $90 if added at the airport check-in.

Excess luggage is not guaranteed for travel on the day and will depend on aircraft payload capacity.