Air Chathams has its own check-in facilities in Auckland, Whakatane, Whanganui, Kapiti Coast and on the Chatham Islands. Regional check in counters are used for Chatham Island flights departing from Wellington and Christchurch.

All check in counters open 90 minutes prior to departure and close 30 mins prior to departure for domestic (New Zealand mainland flights). Check-in will close 45 minutes prior to departure for Chatham Islands flights.

For international flights to Norfolk Island, check-in opens 2 hours prior to departure and closes 45 minutes prior to departure. Check-in for international flights to Norfolk Island is located on the ground floor of Auckland Airport's International Terminal. This information should be on your ticket.

Check in Locations:

Auckland – all domestic flight check-ins are located in the regional area of Auckland Airport’s domestic terminal. Entering Door 2 of the terminal, the Air Chathams check in is on the left. Check-in for international flights to Norfolk Island is located on the ground floor of Auckland Airport's International Terminal. The check-in desks will be well signposted on the departure information screens in the terminal. Passengers then need to make their way to the 1st floor to complete their departure processing.

Whakatane – all flight check-ins are located inside the Whakatane Airport passenger terminal at 216 Aerodrome Road, Whakatane.

Whanganui - all flight check-ins are located inside the Whanganui Airport passenger terminal at the end of Airport Road, Whanganui.

Kapiti Coast - all flight check-ins are located inside the Kapiti Coast Airport passenger terminal, 60 Toru Road, Paraparaumu.

Wellington – look for the Air Chathams logo on the Flight Information Display for the designated check-in counter. It will be a check-in counter located on the far right of the upper level of the Wellington Airport terminal. Passenger check-in and handling services for Chatham Islands flights from Wellington are provided by Planebiz.

Christchurch - look for the Air Chathams logo on the Flight Information Display for the designated check-in counter. It will be a check-in counter located on the far right of the lower level of the Christchurch Airport terminal. Passenger check-in and handling services for Chatham Islands flights from Christchurch are provided by Planebiz.

Chatham Islands – all flight check-ins are located inside the main passenger terminal at the Chatham Island Tuuta Airport.