Most Common FAQs

Answers to our most frequently asked questions

Where do I check in?
Air Chathams has its own check-in facilities in Auckland, Whakatane, Whanganui, Kapiti Coast and on the Chatham Islands. Regional check in counters are used...
Tue, 12 Jan, 2021 at 3:29 PM
How do I choose the right ticket type for my flight?
Air Chathams offers three different fare types. Within each fare type, pricing can vary based on factors such as differing fare classes. This guide will...
Fri, 19 Feb, 2021 at 5:22 PM
Why does the price change on flights?
On every flight we operate, we have a combination of Thrifty, Saver and Full Economy fares available. Generally speaking, the cheapest fares are sold first,...
Tue, 12 Jan, 2021 at 3:30 PM
Can I change my booking?
Depending on the type of fare you purchase (Thrifty, Saver or Full Economy) you can modify booking details, change flight dates and cancel flights online. S...
Tue, 12 Jan, 2021 at 3:31 PM
Can I claim a refund on a cancelled ticket?
Air Chathams is not liable to refund any ticket for carriage and any refund granted is at the discretion of Air Chathams management. Where a scheduled flig...
Tue, 12 Jan, 2021 at 3:32 PM
How can I pay for travel with Air Chathams?
Travel can be purchased online using our website booking and reservation system. Credit cards accepted are Visa, Mastercard and American Express. Repeat an...
Wed, 13 Jan, 2021 at 9:11 AM