Depending on the type of fare you purchase (Thrifty, Saver or Full Economy) you can modify booking details, change flight dates and cancel flights online. Some changes may incur extra charges and you will need to speak to one of our customer service team members on 0800 580 127.

Thrifty Fares are unable to be changed, transferred to another person or refunded.

Saver Fares are unable to be refunded. Saver fares are able to be changed or transferred to another person up to 24 hours prior to departure and may incur additional fees including fare upgrades where applicable.

Full Economy Fares are able to be cancelled with a full refund if Air Chathams is notified up to 24 hours prior to departure. Flights may be able to be changed or transferred to another person during the same period and may incur additional fees.

If you are able to make changes, you will be able to do this online.